Conversations scatter
WhatsApp today, calls tomorrow, emails next week. Three systems, three fragments.
Spider CRM · Customer Engagement Platform
Every customer conversation, in one place.
Voice, WhatsApp, Instagram, email, and webchat — captured, understood, and acted on. Built on infrastructure DLP operates itself.
AKAma KwesiAcme Manufacturing · Kumasi● Active
TimelineOverviewDealsDocs
WAWhatsApp“When can we schedule the site visit?”2 min ago
☎Voice call · Kwadwo M.Transcript ready · discussed pricing tiers2h ago
✉EmailRe: Quote for Q1 supply agreementYesterday
IGInstagram DMInitial enquiry via product post3 days ago
● One customer · one thread
The problem
The problem is not effort. It is fragmentation.
History lives in people
The person who knows the account leaves. The relationship walks out with them.
Nobody can see the work
Managers can't answer how many enquiries are open without asking four people.
How it works
Three layers, one platform.
Voice, WhatsApp, Instagram, email, and webchat — captured, understood, and acted on. Built on infrastructure DLP operates itself.
Capture
Voice, WhatsApp, Instagram, email, and webchat arrive in one workspace and attach to the right customer.
Operate
Leads, opportunities, quotes, orders, invoices, tickets, tasks, and projects — all linked.
Understand
AI runs tasks on a schedule, answers questions, automates workflows, and monitors quality.
Voice foundation
Licensed voice infrastructure DLP Africa operates itself.
The moat
Voice is not an integration. It is the foundation.
Spider runs on licensed voice infrastructure DLP Africa operates itself.
Licensed operator
DLP holds a Value Added Service licence and runs its own voice platform.
Direct interconnect
MTN, Telecel, and AirtelTigo — calls to local numbers stay on local routes.
Contact centre inside
Browser softphone, IVR, queues, autodialler, and supervisor dashboards.
Voice data is CRM data
Recordings, transcripts, and outcomes sit on the customer record.
Understand layer
AI that takes action
Not a chatbot bolted on. Work that runs whether anyone remembers to ask.
- Scheduled agentsConfigure once. Spider runs it on your schedule.
- Ask Spider anythingQuery the whole CRM in plain language.
- Workflow automationSequences without code. Configured once, running from then on.
Which agents brought in the most revenue this month?
Top performers: Kwadwo Mensah — GHS 342,500, Adjoa Sarpong — GHS 218,000.
Which of their deals are stalled?
4 deals idle 14+ days. Longest: Fortune Foods — 23 days idle.
The flow
One customer, end to end
Follow a single enquiry through Spider.
Enquiry arrives
A message, call, or web form lands in the shared workspace.
Lead created
Captured, assigned to an owner, with a clock running.
Conversation continues
Whoever answers next sees every prior call, message, and note.
Deal progresses
Quote built, sent, and tracked on the pipeline board.
Won and invoiced
Order and invoice raised against the same record. No re-keying.
Visible to management
Counted in pipeline, leaderboard, and quality scoring.
Deployment
Live in three weeks.
No long IT project. No hardware. No consultancy retainer.
Discovery
Map how the team manages customers today. Agree what goes live first.
Setup & training
Data imported, roles set, fields and pipelines configured, team trained.
Go live
Running on Spider with your own data and your own process.
Success plan
Adoption checks, tune-ups, and a value review against the numbers we agreed.
Outcomes
What actually changes.
1Customer record
3 weeksTo go live
30 daysTo value review
Why DLP
Built here. Run here. Answerable here.
Licensed infrastructureDirect local connectivity and fewer layers between you and your customers.
17 years in this marketDeep operating context, not a generic Africa playbook.
A team you can reachReal people in Accra, working your business hours.
Data accountabilityBuilt for Ghanaian privacy and regulatory expectations.
Spider CRM
Every conversation. One platform. One customer record.
Twenty minutes. We'll walk through the product using your actual use case.