Call centres cost a lot to run
Agents, supervisors, headsets, floor space — and only in office hours. Customers who call at 8pm hear nothing.
ConvoAgent · Conversational AI
AI conversations, on every channel your customers use.
WhatsApp, USSD, SMS, and voice — deployed on Ghana's MNO infrastructure, live in days not months.
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AccraBank Support● Powered by ConvoAgent
Hi Ama! How can I help today?
I need to pay my electricity bill
Sure. Your ECG bill is GHS 142.00. Pay from your MoMo wallet?
Yes please
Enter your MoMo PIN to confirm ✓
● Resolved in 47 seconds
The problem
Your call centre is expensive. Your customers are on WhatsApp.
IVRs feel like 2010
“Press 1 for account balance…” Nobody has patience for this anymore. Customers hang up and message you on WhatsApp instead.
Nobody replies to WhatsApp
Because there's no system for it. Messages sit in someone's personal phone until Monday morning.
How it works
One agent. Every channel.
WhatsApp, USSD, SMS, and voice — deployed on Ghana's MNO infrastructure, live in days not months.
Multi-channel from day one
WhatsApp, USSD, SMS, voice, and webchat. Customers pick the channel.
Speaks your customers' language
Ghanaian English, Twi, and Pidgin. No translation step for the customer.
Human handoff with full context
When a customer needs a human, the transfer includes everything the AI knows.
Live in 14 days
We handle WhatsApp Business API onboarding, template approvals, and numbering.
Outcomes
What actually changes.
73%Reduction in call centre tickets
98%WhatsApp message open rate
24/7Always available
Why DLP
Built here. Run here. Answerable here.
Licensed infrastructureDirect local connectivity and fewer layers between you and your customers.
17 years in this marketDeep operating context, not a generic Africa playbook.
A team you can reachReal people in Accra, working your business hours.
Data accountabilityBuilt for Ghanaian privacy and regulatory expectations.
ConvoAgent
Watch it run. Your use case, live.
Twenty minutes. We'll walk through the product using your actual use case.